Effective date: 23 September 2026 Updated: 27 September 2026 (Ask Pipped, the optional help assistant, added) Provider: Pipped, LLC, a North Carolina limited liability company ("Pipped," "we," "us," "our"), 124 Taylors Creek St., Mount Holly, NC 28120, United States. NC SOSID 3370934. Service: Pipped, a reptile‑collection husbandry, breeding, genetics and record‑keeping application, and Pipped Books, its bookkeeping companion, both made available at https://pipped.app (together, the "Service").
These Terms of Service ("Terms") are a binding agreement between you and Pipped. By creating an account, clicking "I agree," or using the Service, you agree to these Terms and to the Privacy Policy published with them. If you do not agree, do not use the Service.
This summary is here to help you read the Terms. It is not a substitute for them; where the two differ, the full Terms below govern.
You must be at least 18 years old and able to form a binding contract. If you use the Service for a business, you confirm that you are authorised to bind that business, and "you" includes it.
The Service helps you record and manage animals, husbandry tasks, feeding and care schedules, breeding and genetics, sales, and the bookkeeping of a reptile business.
It is a record‑keeping and organisational tool only. It does not provide, and is not a substitute for, professional veterinary, medical, legal, financial, tax or accounting advice. Genetics predictions, care schedules, weight‑trend alerts, placement suggestions and financial reports are estimates produced from the data you enter and from simplified models. Outcomes are not guaranteed. Pipped Books produces reports from the entries you make; it does not file anything with any tax authority, and you should have your tax position reviewed by a qualified professional.
You alone are responsible for the husbandry, health and welfare decisions you make for your animals, and for the accuracy of what you enter.
Ask Pipped. The Service includes Ask Pipped, an optional AI help assistant. Its answers are generated automatically and may be wrong or incomplete, and they are not veterinary, legal, tax, accounting or other professional advice. Check anything important with us at jimtosetti@gmail.com before relying on it.
3.1 Without an account. The application runs in your web browser and stores your records in that browser. You can also save the application file and run it offline. Used this way there is no account, nothing is sent to us, and we hold no copy of your records. (A question you choose to type into Ask Pipped is sent to be answered; your records are not.)
3.2 With an account and sync. If you create an account and turn on sync, the records you sync are also stored on servers we operate, so that your devices, and the people you invite, see the same collection. Turning on sync is a deliberate act on your part; it never happens automatically.
3.3 Backups are still your job. Whether or not you sync, you are responsible for keeping your own exports of your records. We back up the server copy, but no system is immune to loss, and the copy in your browser can be erased by clearing your browser data.
4.1 Your account. Give accurate information and keep your login details private. You are responsible for everything done under your account. Tell us promptly at jimtosetti@gmail.com if you believe someone else has used it.
4.2 Collections and their owners. Records live in a collection. The person who creates a collection is its owner. The owner is the customer for that collection: the owner's subscription pays for it, and the owner decides who has access to it.
4.3 Inviting others. An owner, or a manager the owner has appointed, may invite other people to a collection as a manager (can change everything), a keeper (can log care and delete entries they logged) or read‑only (can look, cannot change). Anyone you invite must accept these Terms to use the Service. You are responsible for whom you invite and for the access you give them, and you are responsible for their use of your collection as if it were your own.
4.4 Who owns records in a shared collection. Records entered into a collection belong to the collection's owner, including records entered by people the owner invited. A person who leaves a collection, or is removed from it, keeps no right to its records on our servers. If you are invited to someone else's collection and want your own copy of your work, export it before you leave.
5.1 What is sold. The hosted part of the Service — synchronisation between devices and people, managed server backup, additional logins, and support — is sold as a monthly subscription for each collection, at the prices published at https://pipped.app and shown before you pay:
The application itself is not metered. It does not limit the number of animals you keep, and no feature of the application on your device is locked or unlocked by payment.
5.2 Payment. Subscriptions are billed monthly in advance through Stripe, Inc. ("Stripe"). Your card is entered on a page Stripe hosts and is held by Stripe; we never receive or store your card number. By subscribing, you authorise us and Stripe to charge your payment method each month for the then‑current fees and applicable taxes until you cancel. Charges appear on your statement as PIPPED.
5.3 AUTOMATIC RENEWAL — PLEASE READ. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY EVERY MONTH. At the end of each monthly period it will renew for another month, and your payment method will be charged the then‑current price, unless you cancel before the renewal date. You may cancel at any time from Your account → Manage billing in the application, or by emailing jimtosetti@gmail.com. We act on an emailed cancellation whether or not you can reach the in‑app control.
5.4 Cancelling. Cancelling stops the next renewal. You keep sync and backup until the end of the month you have already paid for; then the collection lapses as described in Section 5.9.
5.5 Refunds.
If you live in the European Union, the United Kingdom or another place that gives consumers a right to withdraw from an online purchase, the 30‑day refund in point 1 is intended to be at least as generous as that right. Nothing in this Section limits any refund right you have by law.
5.6 Seats. Each person you invite to a collection occupies one seat from the moment the invitation is sent. You change the number of seats in the application, and the change is prorated for the rest of the month; the new monthly total is shown before you confirm. You cannot invite more people than you have seats for, and you cannot reduce seats below the number of people already in the collection — remove someone first. A collection may have at most 60 people in it.
5.7 Price changes. We may change prices. A change applies from your next renewal after we have given you at least 30 days' notice by email; if you do not agree, cancel before that renewal. If we ever offer a subscription longer than 60 days (an annual plan, for example), we will email a reminder at least 15 and no more than 45 days before it renews, stating the renewal date and any changed terms, with any change — including the price — shown clearly, in bold, in at least 12‑point type.
5.8 Failed payments. If a monthly payment fails, Stripe retries it over about a week and emails you. Sync continues meanwhile. If the payment has still not gone through seven days after the renewal date, the collection lapses as described in Section 5.9 until a payment succeeds. Updating your card from Manage billing is all it takes. We charge no late fees.
5.9 What a lapse means. While a collection has no active subscription — none was started, it was cancelled and the paid month has ended, or a payment failed and was not recovered — the Service stops accepting new records for that collection from any device: sync and backup pause. Nothing is deleted. Everything already on the server remains readable, restorable and exportable, the application on each device keeps working on the records it holds, and subscribing again resumes sync.
5.10 Taxes. Prices exclude taxes. Where we are required to collect sales tax, VAT or a similar tax, it is added at checkout.
5.11 Complimentary access. Where we choose to provide the hosted Service to a collection without charge, that access is a revocable courtesy, not a purchase or a promise, and we may end it or begin charging for it with 30 days' notice by email. Ending it is a lapse under Section 5.9 unless you subscribe; it never deletes anything.
This describes how the software is built today, so you can judge what you are relying on. It is not a promise about prices or future versions.
7.1 Animals and the law. You are responsible for complying with every law that applies to the animals you keep, breed, buy, sell, ship or export — including wildlife, permit, CITES, Lacey Act, animal‑welfare and shipping rules, and the tax rules that apply to your sales. The Service does not check any of this for you, and recording a transaction in the Service does not make it lawful.
7.2 Other people's information. If you enter information about other people — your buyers, sellers, suppliers or helpers — you are responsible for having the right to do so and for handling it lawfully. For that information you decide what is collected and why; we process it on your behalf, as described in the Privacy Policy.
7.3 What you may not do. You agree not to:
We may investigate suspected breaches and may suspend access while we do (Section 12).
If you find a security problem, please tell us at jimtosetti@gmail.com rather than testing it further. We will not pursue anyone who reports a problem to us in good faith, does no harm, and gives us reasonable time to fix it.
8.1 Ownership. As between you and us, you (or, for a shared collection, the collection's owner — Section 4.4) own the records and content entered into the Service ("Customer Data"). We claim no ownership of it.
8.2 Our permission to handle it. You give us a limited, non‑exclusive permission to host, store, copy, transmit, back up and display Customer Data only to provide the Service to you and the people you invite, to keep it secure, to fix problems you ask us to investigate, and to comply with the law. We do not sell Customer Data, use it for advertising, or use it to train artificial‑intelligence models.
8.3 Export. You can export Customer Data in plain JSON and CSV at any time, whether or not a subscription is active.
8.4 Deletion. You may ask us at any time to delete your account, or a collection you own, from our servers. The copy in your browser is yours and we cannot reach it. Deletion follows the timetable in the Privacy Policy.
The Service — its software, design, text, the reference catalogues and gene library it ships with, and the Pipped name and marks — belongs to Pipped or its licensors. We grant you a limited, non‑exclusive, non‑transferable, revocable licence to use the Service under these Terms. All rights not expressly granted are reserved.
If you send us suggestions or feedback, we may use them without obligation to you. Feedback never includes your Customer Data.
We work to keep the Service available but do not promise that it will be uninterrupted, timely or free of errors. We may carry out maintenance and may add, change or remove features. If we remove a feature you are paying for, you may cancel and we will refund the unused part of the month. Features labelled preview or experimental may change or be withdrawn at any time. If we ever decide to shut down the hosted Service, we will give at least 90 days' notice by email so that you can export your records.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ERROR‑FREE OR SECURE, OR THAT DATA WILL NOT BE LOST. NO SECURITY MEASURE IS PERFECT. WE MAKE NO WARRANTY ABOUT ANY GENETIC, HUSBANDRY, HEALTH, BREEDING, FINANCIAL OR TAX OUTCOME. Some places do not allow some of these disclaimers, so parts of this Section may not apply to you.
You may stop using the Service and cancel at any time (Section 5.4).
We may suspend or end your access if you seriously or repeatedly breach these Terms, if we reasonably suspect fraud or unlawful use, or if the law requires it. Except where the law, a security risk or the nature of the breach prevents it, we will tell you why and give you a chance to put things right first. Suspension for non‑payment is a lapse under Section 5.9, not a termination.
After termination your licence ends and we delete your server data on the timetable in the Privacy Policy; we will give you at least 30 days to export first, unless the law prevents it. Sections 4.4, 7, 8.1, 9, 11, 13, 14, 15 and 16 survive termination.
TO THE FULLEST EXTENT THE LAW ALLOWS:
(a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, ANIMALS OR THEIR VALUE, OR BUSINESS INTERRUPTION, EVEN IF TOLD THEY WERE POSSIBLE.
(b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) WHAT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) US$100.
(c) THESE LIMITS APPLY TO EVERY KIND OF CLAIM, IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. THEY DO NOT LIMIT LIABILITY FOR FRAUD, FOR GROSS NEGLIGENCE OR WILFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
If you use the Service for a business, you will defend and indemnify Pipped, LLC and its owners, officers and agents against claims, losses and reasonable legal fees brought by third parties arising from (a) your Customer Data, (b) your breach of these Terms or of the law, including the laws in Section 7.1, or (c) your infringement of anyone's rights, including their privacy. This Section does not apply to the extent a claim is caused by our own breach of these Terms.
15.1 Talk to us first. Before starting any legal proceeding, the party with the complaint will send the other a written description of it (to us at jimtosetti@gmail.com and our postal address above; to you at your account email) and both will try in good faith to resolve it for 30 days. This does not stop either party from going to small‑claims court or seeking urgent relief.
15.2 Governing law and courts. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict‑of‑laws rules. The state and federal courts located in Gaston County, North Carolina have exclusive jurisdiction, and both parties consent to it. Either party may instead bring an eligible claim in small‑claims court where the other is located.
15.3 Rights that cannot be waived. Nothing in these Terms limits a right that you cannot give up by agreement. In particular, nothing here attempts to waive the protections of N.C. Gen. Stat. § 75‑65 (a waiver is void under § 75‑65(g)) or to limit remedies under N.C. Gen. Stat. § 75‑1.1 beyond what the law permits. If you are a consumer living outside the United States, you also keep the protection of any mandatory law of the country where you live, and may bring proceedings in its courts where that law gives you the right.
Changes to these Terms. We may update these Terms. For a material change we will give at least 30 days' notice by email or in the application before it takes effect, and the application will ask you to accept the new version. If you do not agree, you may cancel before the change takes effect and we will refund any month paid for after that date. Changes do not apply to disputes that arose before them.
Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service. Severability: if a provision is unenforceable, the rest stands. No waiver: not enforcing a provision is not a waiver of it. Assignment: you may not transfer these Terms without our written consent; we may transfer them to a successor in a merger, acquisition, reorganisation or sale of the business, and will tell you if we do. Force majeure: neither party is liable for delay caused by events beyond its reasonable control. Notices: we may notify you by email to your account address or in the application; you may notify us at the addresses below. Relationship: the parties are independent; nothing here creates a partnership, agency or employment.
Pipped, LLC A North Carolina limited liability company 124 Taylors Creek St., Mount Holly, NC 28120, United States NC SOSID 3370934 jimtosetti@gmail.com
Effective date: 23 September 2026 Updated: 27 September 2026 (Ask Pipped, the optional help assistant, added) Who we are: Pipped, LLC, a North Carolina limited liability company ("Pipped," "we," "us," "our"), 124 Taylors Creek St., Mount Holly, NC 28120, United States. NC SOSID 3370934. Privacy contact: jimtosetti@gmail.com
This Policy explains what personal information Pipped and Pipped Books (together, the "Service") handle, why, who else is involved, and what you can do about it. It forms part of our Terms of Service.
1.1 Local only. The application runs in your browser and keeps your records in your browser's own storage. Used this way there is no account, nothing is sent to us, and we hold no information about you at all. The one exception is a question you choose to type into Ask Pipped (Section 2.8). Error reports the application records are shown to you on screen and are never sent to us; you choose whether to copy one into an email.
1.2 With an account and sync. Creating an account and turning on sync is a deliberate act. From then on, the information in Section 2 is sent to and stored on servers we operate so that your devices, and the people you invite, see the same collection. You can stop syncing at any time; the copy on your device keeps working.
2.1 Account details. Your email address, your password (stored only as a one‑way hash by our authentication provider — we cannot read it), and the name you give your collection. Backups also record which version of our Terms you accepted and when.
2.2 The records you sync. Animals and their details, care and feeding logs, weights, sheds, tasks, rooms and racks, breeding and genetics records, notes, sales, and small thumbnail images of your animals. Full‑size photos stay on your device unless you choose to include them in a backup. If you back up Pipped Books, a copy of your bookkeeping records is stored too. Each synced entry records which account created it and when, so that a shared collection shows who logged what.
2.3 Information about other people that you enter. If you record buyers, sellers, suppliers or helpers — their names, emails, phone numbers, addresses — that information is stored as part of your records. See Section 5.
2.4 Collection membership. When you invite someone, we store the email address you invited, the role you gave them, and whether they have accepted, and we send that address an invitation email.
2.5 Billing status. For each collection: its Stripe customer and subscription identifiers, whether it is paid, its status, its number of seats, and its current billing period. Card numbers, bank details and payment amounts are held by Stripe, not by us. Stripe also holds your billing name and address and your invoice history, which you can see from Manage billing.
2.6 Messages. What you send us when you email support.
2.7 Technical logs. Our hosting and database providers automatically log requests to their servers — the IP address, browser type and time of each request — to run and secure the service. We use these logs only to operate, secure and debug the Service.
2.8 Ask Pipped. The questions you type into Ask Pipped, the optional help assistant on our website and in the apps, and the last few messages of that conversation. They are sent to Anthropic (Section 4) to produce an answer; we do not keep them. To enforce a daily limit on questions we store a hashed, non‑reversible identifier made from your network address, with a count, for no more than 30 days. The assistant never receives your records or your account details.
We do not collect government identification, precise location, health information about you, or any other sensitive category of information, and you should not enter it.
We do not sell or rent personal information, use it for advertising, build profiles of you, or use your records to train artificial‑intelligence models.
We use a small number of providers ("processors") who handle information only on our instructions and under contract. As of the effective date:
We will update this list before adding a provider that handles Customer Data.
We also disclose information:
For the information you enter about other people, you decide what is collected and why, and we handle it on your behalf. You are responsible for having the right to record it and for answering those people's requests about it. If someone asks us about information you hold about them, we will pass the request to you. We will not use that information for any purpose of our own.
We protect the hosted Service with encryption in transit and at rest, per‑collection access rules enforced by the database itself, the principle that each account can reach only the collections it belongs to, and routine backups. Payment details never touch our systems. No method of transmission or storage is completely secure, and we cannot promise absolute security. Keep your password to yourself and use one you do not use elsewhere.
Who can see your synced records. The database's access rules stop other users from reading your collection. They do not stop us: we administer the database and hold credentials that can read it. Our practice is to look at a customer's records only when you ask us to investigate a specific problem, or when the law requires it. We say this plainly rather than claim an inability we do not have.
If there is a breach. We are a North Carolina business and follow North Carolina's Identity Theft Protection Act (N.C. Gen. Stat. § 75‑65) and any other breach‑notification law that applies to you. If a breach affects your personal information we will notify you without unreasonable delay, clearly, and our notice will include:
We will also notify the Consumer Protection Division of the North Carolina Attorney General's Office as § 75‑65(e1) requires. These protections cannot be waived, and we do not ask you to waive them.
We use strictly necessary browser storage only: to hold your records on your device and, if you have an account, to keep you signed in. We use no analytics, advertising or other non‑essential cookies or trackers, and embed no third‑party tracking scripts, so there is no consent banner — there is nothing optional to consent to. Stripe's checkout page, which you visit only when you subscribe or manage billing, sets its own cookies under Stripe's policy.
Clearing your browser storage deletes any records held only on that device. Blocking it stops the application from working.
Wherever you live, you can ask us to:
Email jimtosetti@gmail.com from the address on your account. We will confirm the request is yours, and respond within 30 days (sooner where the law requires). We will not charge you or treat you differently for asking.
California and other US states. We do not sell personal information or share it for cross‑context behavioural advertising, and we do not use or disclose sensitive personal information. You have the rights above and the right not to be discriminated against for using them. You may use an authorised agent.
European Economic Area, United Kingdom and Switzerland. Our legal bases are listed in Section 3. You also have the right to restrict processing, to withdraw consent where we rely on it, and to complain to your data‑protection authority. Your information is processed in the United States; where the law requires, we rely on our providers' standard contractual clauses for that transfer.
If you are in a collection someone else owns, requests about that collection's records should go to its owner (Section 5); we will help where we can.
The Service is for people 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, email jimtosetti@gmail.com and we will delete it.
If we change this Policy we will post the new version with a new effective date. For a material change we will give at least 30 days' notice by email or in the application before it takes effect. We will not use information already collected in a materially different way without your consent.
Pipped, LLC A North Carolina limited liability company 124 Taylors Creek St., Mount Holly, NC 28120, United States NC SOSID 3370934 jimtosetti@gmail.com
Generated from the Markdown sources on 2026-10-03. Do not edit this file directly — edit the .md and run node Build/make-terms.js.